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Terms and Condtions
Pricing: All prices are FOB our warehouse in Fort Lauderdale, Florida. Prices are subject to change without notice.
Payment Terms: Payment may be made by cash, check or credit card (Visa, Mastercard or American Express). First orders require prepayment or COD. Credit terms may be available on approved credit applications.
Order Size: Minimum order for all orders shipped by common carrier is $500. No minimums apply to wholesale orders picked up at our warehouse. Minimum order sizes vary on local deliveries, please inquire.
Local Delivery: We generally deliver on our own trucks within South Florida. Every effort is made to accomodate our customer’s delivery request however our delivery schedules are adjusted to accommodate efficient delivery of multiple orders for the same area. Local delivery charges vary based upon distance and order size. Please inquire for current delivery area and rates at time of order. We do not provide placement or installation services.
Non-Local Delivery: Orders for locations beyond South Florida are shipped via common carrier. Shipping charges for non-local deliveries is freight collect unless otherwise agree upon. We will ship using the trucking company of your choice or choose the best and most economical carrier for your location based upon our discretion. Common carriers will generally move the freight to the rear of the truck but it is the customer’s responsibility to make arrangements for unloading. Additional charges apply if you require the freight company to unload or move the goods into your business. Residential (home business) deliveries will incur additional charges. Charges for special services such as lift gate, inside delivery, storage, redelivery, etc. are the responsibility of the customer.
Packaging: Our pottery is palletized and packed by experienced packers. We use cardboard, foam, shrink wrap and strapping to protect your order before it leaves our warehouse to ensure that your order reaches you in the best possible condition.
Claims: Claims for damages must be made immediately after receipt of the merchandise. Do not sign the delivery receipt until you have completed a visual inspection of the palletized merchandise. Please remove the outer packing and visually inspect the merchnadise in the presence of the delivery driver. Record any signs of damage on the delivery receipt at this time. Failure to note the damages at time of receipt will result in a denial of your claim.
Products: Our planters come from all over the world. We work with several of the best producers to bring you our comprehensive collection of planters. Our pottery is handcrafted which makes each piece unique. Variations in color and small imperfections are a natural result of the production of these handmade pots. These variations give each pot its character and beauty. We cannot guarantee that each pot will be exactly the same shape and color. Many of our planters are priced and sold as sets. We cannot separate individual pieces within these sets.
Returns or Cancellation of Order: Merchandise may not be returned or refused without prior authorization. Orders may not be cancelled after they have been shipped. Customers returning, refusing or cancelling orders will incur a 20% restocking fee and related freight charges.